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Sample Wording Every effort will be made to resolve conflict amicably and cooperatively. Volunteers have the right to address concerns with their supervisor or (in case of conflict with supervisor's supervisor or other staff person) with a designated person within the organization. All complaints and concerns will be addressed with respect and are given careful consideration. When possible confidentially shall be maintained. A complaint can be made verbally or in writing. Why? Having a grievance procedure is important to allow volunteers an opportunity to express dissatisfaction or discuss problems or concerns. Volunteers know that they will be listened to and have aren't powerless within the organization if they have a problem. Key issues/procedures Who does the volunteer contact? What is the procedure? Ensure that volunteers are familiar with the grievance procedure in case they need to use it. |
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