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Evaluation
The following is a list of Volunteer program policies for evaluation.
Each section contains information on the policy, sample wording
and key issues and procedures.
 Evaluation
Grievance
/ Complaint Procedure
Evaluation
Sample
Wording
Evaluation
is an important part of improving the services of this organization.
The organization utilizes a systematic and objective evaluation
process for all volunteers and staff.
The
organization has the right to regularly monitor and evaluate the
work performance of volunteers. Volunteers have the right to regular
feedback and evaluation on their work assignments.
Evaluations
take place within three months of starting a placement and then
at least once a year. Evaluations are carried out by the staff supervisor
and conducted one on one. Other formats such as satisfaction surveys
may also be conducted.
If disagreement
over the outcome of the evaluation exists, volunteers can address
a complaint to the volunteer services department.
Grievance
/ Complaint Procedure
Sample
Wording
Every
effort will be made to resolve conflict amicably and cooperatively.
Volunteers have the right to address concerns with their supervisor
or (in case of conflict with supervisor's supervisor or other staff
person) with a designated person within the organization. All complaints
and concerns will be addressed with respect and are given careful
consideration. When possible confidentially shall be maintained.
A complaint can be made verbally or in writing.
Why?
Having
a grievance procedure is important to allow volunteers an opportunity
to express dissatisfaction or discuss problems or concerns. Volunteers
know that they will be listened to and have aren't powerless within
the organization if they have a problem.
Key
Issues/Procedures
Who
does the volunteer contact?
What
is the procedure?
Ensure
that volunteers are familiar with the grievance procedure in case
they need to use it.
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